At Visa and Travel, we understand that travel plans may change. This Refund & Cancellation Policy explains how cancellations, amendments, and refunds are handled.
Cancellation Requests
All cancellation requests must be submitted in writing via email to: info@visaandtravel.co.uk Cancellation requests are considered received only when acknowledged by our team.
Deposits
Deposits are generally non-refundable unless otherwise stated in writing. A deposit secures reservation space and administrative processing but does not guarantee pricing until final confirmation and payment.
Flight Booking
Airline tickets are subject to the fare rules set by the airline. Many promotional, discounted, or special fares may be non-refundable and non-changeable. Where refunds are permitted, airline cancellation charges and administrative fees will apply. Refund eligibility is determined solely by the airline’s fare conditions.
Visa Services
Visa application fees, embassy fees, government charges, and service fees are non-refundable once processing has commenced. No refund will be provided for visa refusals, delays, administrative processing, or decisions made by embassies or immigration authorities.
Hotel Bookings
Hotel cancellations are subject to the individual cancellation policies of the accommodation provider. Refunds, where available, will be processed after receiving confirmation from the hotel supplier. Certain bookings may be non-refundable.
Umrah and Travel Packages
Cancellation charges for Umrah and travel packages depend on the stage of booking and supplier commitments. Where flights, accommodation, transportation, or other services have already been purchased or confirmed, supplier cancellation charges will apply. Any remaining refundable balance will be returned after deducting applicable supplier charges and administrative costs.
Booking Amendments
Requests to change travel dates, passenger details, destinations, or other booking information may incur supplier amendment fees and administration charges. All amendments are subject to availability.
Refund Processing
Where a refund is approved, processing times vary depending on airlines, hotels, embassies, payment providers, and suppliers. Refunds may take between 14 and 60 working days, although some suppliers may require longer processing periods.
Non-Refund Circumstances
Refunds will generally not be available where losses arise from: Visa refusals Missed flights Failure to obtain required travel documents No-shows Customer changes of mind after supplier commitments have been made Failure to comply with airline, hotel, immigration, or government requirements
